WHAT PRECAUTIONS ARE YOU TAKING DURING COVID-19?

During these times, we would like to ensure you we are doing our best to reduce the spread of COVID-19. Per your request, we will offer hand sanitizer to all participants, distance our booth farther away from guests, and provide a contactless experience to ensure germs are not spread throughout the process of taking pictures. We clean our equipment before, after, and during events. We care about you and your guests enjoying your time; but, most importantly, we care about you remaining COVID-19 free. Please let us know if you would like the precaution experience.

 

HOW FAR DO YOU TRAVEL?

We travel anywhere! We are based in Jackson, MS. ALL events are subject to a travel charge.

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WHAT ARE THE REQUIREMENTS FOR THE BOOTH SET UP?

Our booth requires a 10’x10’ space, 7’ ceiling space for the back drop, and a ground-level power outlet within 30 feet. If you have an outdoor event, please discuss with us the details as additional fees may be incurred.

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WHEN SHOULD I MAKE A RESERVATION?

Of course, the earlier the better; but, no more than twelve (12) months in advance. All events must book at least fifteen (15) days before event date or a 20% rush fee will be incurred.

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HOW DO I RESERVE A BOOTH?

Simply fill out the consultation form, call, or email us. A representative will contact you to confirm your reservation. After consultation, an invoice will be sent via email. A 50% initial payment is required to secure the date. All events must book at least fifteen (15) days before event date or a 20% rush fee will be incurred. Events less than seven (7) days notice may not be accepted. After your initial payment is received, you will be contacted to begin designing your custom photo overlay. All designs must be finalized at least seven (7) days before the event date or your event may be cancelled without refund! After your photo design is approved, you will be contacted the week of your event to confirm booth reservation. A booth attendant will arrive at least one hour before the event start time to set up and will leave no later than one hour after event end time. You will receive all media via email on the following business day.

 

WHAT PERKS ARE INCLUDED FOR THE MAILING LIST SUBSCRIBERS?

• Exclusive discounts

• 10% off first booking, 5% off every booking

• Special birthday discount

• Book 3 events within 12 months to be a VIP client (reduced rush fee, 10% off every event)

• More perks coming soon!

Perks subject to change without notice.

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HOW MANY PROPS ARE INCLUDED? MAY I ADD MORE OR CUSTOMIZE THE PROPS?

There will be 6 general props. Props are handheld props. Dress up props are available upon request. They are sanitized before and after every event. You may request more props or purchase a custom made prop. Restrictions may apply. Pricing varies.

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CAN I SWITCH THE PROPS FOR ANOTHER SERVICE/PRODUCT? CAN I ALTER THE PACKAGE?

You may add on to any package; however, we do not allow substitutions of any sort.

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WHAT ARE THE BACKDROP OPTIONS?

We offer many solid colors, sequins, and a grass wall. The pricing varies for each set up.

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WHERE CAN I VIEW MY CONTRACT?

For private events, please click here.

For weddings or corporate events, please click here.

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WHAT IS YOUR RUSH FEE POLICY?

Rush events may not use a discount code.

Rush events must be paid in full at time of reservation.

Rush events are nonrefundable.

Rush events are not eligible for refunds under any circumstances.

All events must have full balance paid at least fifteen (15) days before event or a 20% rush fee will be incurred. If a rush fee is incurred, any discounts applied may be voided.

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WHAT IS YOUR CHANGE/CANCELLATION POLICY?

Change/Cancellation window:

• at least fifteen (15) days before event date

If insured, full refund will be issued immediately according to insurance policy. If uninsured AND within change/cancellation window, event will be rescheduled or store credit will be given. If any discount was redeemed, its value will not be included. If uninsured and outside of change/cancellation window, ALL funds will be forfeited. Events cancelled due to an act of God will be automatically rescheduled. Refunds can take up to ten (10) business days to receive.

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WHAT IS YOUR INSURANCE POLICY?

Our insurance policy ensures Client receives a full refund of booth time if there is a need to cancel for ANY reason. The policy is valid from the time of purchase until booth assistant arrives to the event. This insurance ONLY covers booth rental time. If any discount was redeemed, its value will be subtracted from refund amount. Cost of insurance is nonrefundable. Insurance policy is optional, but recommended, for every event.

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Last Updated: August 26, 2023